Shipping & Returns

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process. Your order will be shipped via standard shipping unless you select an alternative. If you place an order after 4pm EST, your order will be shipped the following day.
    We ship orders to all US states and territories, and APO/FPO addresses and Canada. We do not ship internationally (except to Canada) yet, but please check back soon as we are updating our shipping options to accommodate international customers. Orders shipped to APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
    Shipping prices may vary based on location, weight, size, delivery method and delivery time selected. If Standard Shipping is selected, your order may ship via USPS or UPS. Some UPS orders may be delivered by the Postal Service. Your Shipping Confirmation Email will tell you which carrier is handling your package and how you can track your package. Two Day and Overnight Delivery orders placed after 4pm EST will not ship until the next business day.

How will I know if my order shipped?
You will receive an e-mail informing you that the order has shipped. Information about any backordered or cancelled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order History."

Returns and Exchanges
School House will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
    Your refund will be credited back to the original method of payment used to make the purchase. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you. Please note: if you paid with PayPal and want credit back to your account, you must return your merchandise to our warehouse for a refund. Follow the directions on the back of the packing slip to return merchandise for credit or exchange. Pack all items in a secure carton or reuse the original packaging and enclose the packing slip.

Using Your Own Shipping Method
You can send items back to us at the address below using any trackable and/or insured shipping method. Sorry, we cannot accept COD returns.

Return Address:
School House
407A North Mangum
Durham, NC 27701
Attn: Returns Department

Intimates Returns
We are unable to process returns for intimate apparel items that have been worn or are returned in a soiled condition. All lingerie must be returned in original packaging and condition with tags in place.